We only sell downloadable digital products. No packages will be delivered by mail. Digi Scraps Drive-In management will attempt to assist the buyer with any problems they might have, ultimate responsibility for refunds lies with the designer involved. All requests for refunds will be forwarded to the designer that you purchased from, and it will be at their discretion on how to handle the refund. By clicking "confirm" on your shopping cart you agreeing that you are purchasing a downloadable virtual product and that ALL SALES ARE FINAL. No refund will be given for a product that is for incompatibility issues. Money will not be refunded due to misunderstandings about software misunderstandings about software compatibility. If you have any questions about a product we suggest that you contact the designers, themselves.